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Gary Sims

Gary Sims

Gary, with a degree in Resource Management from the University of Colorado along with graduate studies in Business Administration and Management, has been involved with field services industry since 1983. He managed the day-to-day operations of a regional service company focused on route services for six years before moving his family to Albuquerque, New Mexico in 1989.

Joining a larger, national company, Gary was involved in sales, product development, manufacturing and the creation of a nationwide field services division providing installation, break-fix repairs and preventative maintenance service calls with coverage in all 50 States, Canada & Puerto Rico for retail photo processing companies.  During the 15 years of overseeing the operation of this organization Gary grew and maintained profitability while handling 600-800 service requests per week.

In 2009, Gary was provided the spin-off opportunity to take over the organization he helped to create to become its co-owner, President and CEO.  Since its creation, ARS Services has developed relationships in an expanding number of industries, developing, under Gary’s guidance, unique service profiles that specifically support equipment requirements in the digital signage, kiosk, inter-active displays, self-service dispensers and vending equipment, point of sale systems, fitness equipment, and electric vehicle charging stations industries. In addition to meeting consistent growth and expansion goals, the company has experienced steady profitability over an extended period of time.  Training, experience, and a focus on the needs of the customer as well as the employee have been Gary’s keys to success.

Gary currently lives in Corrales, NM with his wife Jennifer their 2 dogs and cats along with a flock of chickens. They have two grown children and an increasing number of grandchildren.

Mark Krug

Mark Krug

Mark in now responsible for all Sales and Marketing for ARS Services. Previously Mark VP of Field Services, handling all aspects of the field service operations for several years for ARS Services. Mark joined Academy in 2006 after a productive career with:

(A) CPI Photo as Health & Safety Manager; (B) Fox Photo, Inc., its Senior Manager of Environmental, Health & Safety, a wholly owned subsidiary of Eastman Kodak. Responsible for all Environmental, Health & Safety issues, in addition to handling risk management issues, managed corporate vehicles, repairs & maintenance for over 850 retail locations; (C) Wolf Camera, as Environmental Specialist with primary responsibility of the silver recovery and single use camera recycling programs, both of which had a 50% increase of returns during his management of the programs; and (D) Ritz Camera, their Environmental, Health & Safety Manager where Mark improved silver recovery returns and environmental compliance, while reducing costs through the initiation of better training and management programs.

He also ran his own Handy-Man company for a period of time where he developed his abilities with hand tools and small job repair. While with Academy, Mark helped to develop a standardized program for service and training for all field service technicians resulting in an overall improvement of field operations. Mark lives and works in Atlanta, Georgia with his two grown children from where he enjoys regular trips to the lakes in northern New York near Saratoga Springs.

Chad Richardson

Chad Richardson*

Chad Joined ARS in 2013 in the call center and has since been promoted from Call Center Supervisor to balancing two positions.  Holding one position as a Project Manager, and the other as our infamous IT Manager.  Prior to joining ARS Services, Chad holds 15 years of professional experience in Information Technology as a technician and IT Manager. Chad has an education from San Diego State University and Coleman College in Computer Networking Technology.  Chad is both A+ and Apple certified.  Chad has a love for sports and his favorite teams are the San Antonio Spurs and being a San Diego native, he still loves the Chargers, even if they moved to LA.  Chad resides in Albuquerque, New Mexico with his wife Anjanette and their 2 dogs.

Alex Sims

Alex Sims

Alex’s history with ARS Services began in 2006 in the production and assembly of silver recovery canisters. He took some time away from the silver recovery business to study architecture at the University of New Mexico. After a few years working as a shift supervisor for Starbucks, Alex was brought on at ARS Services as a field technician where he learned how to provide field support services to a large variety of ARS customers.

His first promotion with ARS was to bring his field expertise into the ARS Technical Support Call Center team where he demonstrated a natural ability to work with customers and field technicians together in developing quick and accurate completion of each service call. Due to this ability he was quickly promoted to be Call Center Supervisor where he successfully managing the entire Call Center staff along with all customer product lines supported by ARS. As a result of his excellent attention to detail, commitment to excellence, and an understanding of the entire job process, Alex was promoted to Project Manager in Dec 2014. Alex lives in Albuquerque, New Mexico with his pit bull, Mojo, and a few roommates.

Venessa Gwynne

Venessa is the newest member of the ARS team, coming aboard in 2020. She joined the Sales team to assist in the sales of the newest division of ARS, Evinmotion. Venessa comes to ARS with an extensive background in sales and marketing, with 20+ years of professional sells experience combined in technology and media. She has developed new territories and divisions in both industries, as well as assisted the success in new business development within companies, increasing revenue throughout. Venessa holds a Bachelor’s Degree in Business Administration with a minor in Business Management studies.
Venessa enjoys traveling, entertaining, cooking and has a love for nature and being outdoors. She is a native New Mexican and resides in Albuquerque, NM.